Refund Policy
We have a 42 day return policy. A postage fee of $11.15 will be deducted from your return following inspection of the item(s). This is to cover the postage costs when sending the order.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
If your return is accepted, the return address that is on the box must be used. Items sent back to us without first requesting a return will not be accepted.
Re-Delivery
In the event that an order cannot be successfully delivered due to an incorrect or incomplete delivery address, recipient unavailability, refusal of delivery, or any other reason attributable to the customer that results in the order being returned to us, a minimum re-delivery fee of $11.15 (inclusive of applicable taxes, where required) shall be payable by the customer in advance prior to any re-dispatch of the order.
Cancellation and Restocking
If the customer elects not to proceed with re-delivery of the returned order, the order shall be treated as cancelled by the customer. In such circumstances, a restocking fee shall be applied and deducted from any refund due. The restocking fee will be calculated based on the cost of the initial delivery method, and all actual costs incurred by us in connection with the outbound shipment, return processing, and handling.
We reserve the right to adjust the above fees to reflect any additional costs reasonably incurred. All fees are non-negotiable and form part of our standard terms and conditions of sale.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that are not deemed to be defective, cannot be returned. Some items are also made to order and cannot be returned.
Exchanges
Exchanges are accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tayloredtoolsandgear.com.au
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.